Technician Support

Factory & Technical Support

Factory Support

TDD is fully staffed with in-house, seasoned professionals who can quickly answer questions and troubleshoot issues with best solutions. Most of all incoming issues can be resolved via phone.

With just the serial number from the backside of the product, the TDD team has the detailed records of every component. With ample information and experience, they are able to intelligently approach diagnostics and facilitate replacement parts at an earliest time.

Factory Customer Service is available to all customers from 8:30 AM to 6:00 PM (Beijing Time), Monday through Friday. TDD can readily provide 24-7 support access and guaranteed response time service options for mission critical applications.

Please Contact TDD for a complimentary service consultation.

Technical Support

TDD offers comprehensive technical support via telephone or email. Please contact us with any concerns.